Speed up Network Diagnostics and Resolution with AI-Enhanced Event Analysis

Learn how to accelerate root cause analysis for swift remediation. Available for all alerts out-of-the-box

When troubleshooting network issues, time is everything. NetCrunch helps IT teams diagnose and resolve problems faster by providing deep event insights and AI-powered recommendations. Learn how to apply it all in your daily troubleshooting.

Get Instant Clarity with the Explain Button

Every alert in NetCrunch—whether a performance threshold breach, status change, or log entry—can be quickly understood using the Explain button in the top right corner of the event details window. This AI-enhanced feature provides:

• Understanding the Alert – Why this metric is monitored.
• Meaning of the Alert – What the alert message indicates.
• Recommended Actions – Steps to diagnose and resolve the issue.

AI-assisted root-cause analysis significantly reduces troubleshooting time, helping IT teams prevent minor issues from escalating into outages. While this feature requires an internet connection, all AI prompts are anonymized, ensuring data privacy.

Unlock Deeper Insights from the Event Details window

Beyond AI assistance, NetCrunch provides a structured event analysis to support rapid resolution - all you need is to scroll down the Event Details window to quickly identify:

• Alert Definition & Monitoring Basis – Understand why the alert was triggered, such as a high Process/Queue Ratio from the CPU Monitoring Pack or %packets discarded in interface from the Network Traffic Monitoring Pack.
• Affected Node Information – Identify the impacted system, including OS details.
  
• Action Log & Escalation – View assigned remediation actions at the alert start and when the alert is closed (e.g., service restart, admin notification) and check execution status.
  
• Counter Snapshot & Trend Analysis – Assess metric behavior leading to the alert and explore historical trends to identify patterns.
  
• Alert Frequency Chart – Determine whether the issue is isolated or recurring, signaling potential degradation.
• Alert Repetitions – the smart alerting mechanism in NetCrunch groups even thousands of repetitive alerts into one. You are not overwhelmed with alerts, yet stay aware of the alert volume that may signal its severity or persistence.
• Comments & Event Parameters – Add troubleshooting notes and fine-tune alert settings if needed.

AI + Detailed Event Insights = Faster Problem Resolution

By combining AI-driven recommendations with granular event data, NetCrunch empowers IT teams to resolve incidents before they escalate. Whether addressing a one-time alert or uncovering a systemic issue, this proactive approach reduces downtime and ensures optimal network performance.

Ready to troubleshoot smarter? Let NetCrunch’s AI-enhanced diagnostics help you resolve network issues faster than ever.