alexa Customer Story - doeLegal

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doeLegal

Wilmington, Delaware, USA

www.doelegal.com

“We needed a product that was easy to install and easy to use that would allow our staff to monitor all devices through one application.  This application gave our staff the ability to manage incidents quickly and efficiently by seeing, and being alerted of, incidents when they occur”.

Russ Aaronson
IT Director
doeLegal, LLC

Key benefits:

  • Dynamic discovery and build of the network topology
  • Automatic and immediate alerts for critical system issues
  • Trend analysis reports for performance and capacity management
  • Single Pane of Glass for view of entire infrastructure

doelegal
doeLegal's headquaters

The Challenge

doeLegal supports customers worldwide.  Due to the breadth and disparate geographic locations of their customers, products and services need to be available 24 hours a day 7 days a week.

Like many companies, their main differentiator is not only the products and support they deliver but the reputation for providing quality products with high availability no matter where customer’s offices are located.

In order to accomplish this, doeLegal needed to have an application with two core functions

  • A single visual representation that could show the entire technical infrastructure. It would also need to be able to drill down into any sub-area of the infrastructure to allow for detailed reviews at any time.
  • Immediate and effective alerts to critical system issues or failures.  This would allow the technical staff to immediately and intelligently respond to any incident.  Having the correct alert with clear and concise information on the issue being reported is critical to being able to quickly resolve issues and keep customer productivity high.

One other aspect of the challenge faced by doeLegal was to identify any single point of failure in the environment and take action to build redundancy and resiliency.  The key was to have a product that dynamically found all infrastructure aspects and then created real life maps that show all touch points and communication paths.  By finding a product to show this, they were confident they could identify any critical area that required resiliency improvements and close these technical gaps efficiently.

doeLegal’s customers rely on high performance and  minimal downtime. This allows customers work on projects anytime of the day or night with confidence the data and applications will be available.le.

The Solution

The staff of doeLegal was able to install the latest version of NetCrunch and immediately build a full network and infrastructure topology view.  This was critical to the quick success of the project.

Once the product was installed and the maps were built, the support team of AdRem was able to show doeLegal specific areas of the standard reporting and performance/availability measurements that would help manage the entire environment going forward.  Along with the reporting, doeLegal implemented alerts for all critical and core systems to ensure no core component would fail without immediate notification to a technical staff representative. 
By having alerts defined properly the technical staff is able to identify the root cause and quickly isolate and work toward resolution.  Using the auto-generated reports doeLegal is going to be able to make educated decisions regarding the infrastructure to ensure their continued ability to provide high availability and capacity to meet all our customers future needs.

Using NetCrunch to manage the doeLegal infrastructure is essential to keeping the environment working at optimal levels.  More importantly, however, using this network management tool allows doeLegal to keep their customers satisfied with the technical service being provided because they have the assurance that any critical issue will be quickly identified and resolved.

About doeLegal

doeLegal is headquartered in Wilmington, Delaware, United States. Their facilities, engineers, programmers, support staff, trainers, billing professionals, technical staff, and sales team are based in the USA with their online capabilities reaching the four corners of the globe. They simply do not outsource their services or support. When you call for help - you are calling the local experts!

doeLegal has built its impeccable reputation by providing leading corporate legal departments and law firms all-inclusive online legal services and technology resources support since 1971. Their services have been successfully employed by some of the largest and most respected law firms and corporate legal departments facing their critical legal and billing challenges.

Their enterprise-class legal suite of hosted services provide resources for eDiscovery, Collections, EDD, Matter Management, Compliance, and Electronic Billing. doeLegal specializes in creating effective solutions to the increasing challenges of document selection and sharing, daily communications, and cost control. The company offers the online convenience, superior support, and respected advice used by legal professionals to help them manage information while reducing costs.