The Basic action types consist of four action groups: Desktop, Diagnostics, Notify and Simple.
Desktop
The Desktop group contains notification actions that all occur on the computer where Connection Broker is running and connected to a given server. They are intended for the person using the program as an immediate visual or audible notification, so that responses to various network problems raised by alerts can be executed as quickly as possible.
- Play Sound
- Another desktop notification involves playing a sound alert, on the computer where Connection Broker is running and connected to a given server, when a selected event is processed. During the actual definition of this action type for an event you have to select an appropriate sound file from your local or network drive (for example in standard .WAV format).
- Display Desktop Notification Window
- The alert dialog is a special program window used to display processed alerts. Defining this type of desktop notification action for an event permits user to see new unacknowledged alerts in a convenient table. You can display this dialog by clicking the Alerts Received link in the program's status bar (if any alerts were recently received).
Diagnostics
The Diagnostics group contains actions related to alert messages such as:
- Add Traceroute to Alert Message
- Use this type of action if you want to extend alert information for debugging purposes; in this case, an additional diagnostic step will be performed before other predefined actions take place. You can set several parameters when defining this type of action: the maximum number of hops to use during traceroute, whether to resolve names and the maximum time to wait in minutes.
- Add Network Services Status to Alert Message
- Use this type of diagnostic action to add network services status to the actual alert message.
Notifcations
Notify user or group
Permits automatically notifying a user or a group of users about an occurred event. Information about how to notify each of them (email, text message (SMS)) is previously defined in the program to simplify this type of new action. You do not have to specify each time how the notification should be sent to different users.
Simple Notification
The Simple group contains various message actions. For a simple notification action, you have to define parameters relating to whom you want to notify. They vary depending which simple notification you select. You can define one of the following simple notification types:
- Selecting this type of notification implies that it will occur via email. When setting up this type of simple notification you will have to specify the email address of the recipient. You can additionally customize the Subject field of the email.
- SMS via Email
- This type of method involves sending a notification in an email to an SMS gateway which then redirects it using a cellular phone message (SMS) to the recipient. To be able to use it, you need to configure/select the appropriate SMS gateway so that the message gets processed correctly. Since NetCrunch will send an email, proper mail configuration must also be performed (for example, specifying reply address and enabling an external mail server instead of the built-in one in the program).
- SMS via GSM
- To use SMS notification via GSM phone, you need to connect and setup the phone or a device acting as it, first. This is usually done by using one of standard COM ports on the computer running NetCrunch. After successfully doing this, you may proceed to setup NetCrunch options related to using the GSM phone.
Note: To use the SMS notification via GSM phone, you need to connect and setup the phone or a device acting as it, first. This is usually done by using one of standard COM ports on the computer running NetCrunch. Having done that, you may proceed to setup NetCrunch options related to using GSM phone.
Alerting Action Types Control Action Types Logging Action Types Scripts Action Types
