NetCrunch easily integrates with other systems or services
Background

NetCrunch Platform Module

Integration Services

Let NetCrunch integrate with various third-party services such as help desk and other productivity tools. The module also allows you to connect NetCrunch to other NMS if you need to.

The module is part of:

it can be added to any NetCrunch platform product.

@Integration Profiles

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IT is complex and consist of many different elements. As the system evolves over time, it is hard to rely on a single vendor. We understand that the best way is to connect services in such a way that makes it work smoothly even when each part comes from a different vendor.

This trend becomes more important in cloud times where we perceive the computing as multiple dislocated services.

  • TOP FEATURES

    1. Two-way integrations that allow closing alert from an external system. Integrations supported and maintained by the program vendor
    2. Access NetCrunch SQL event database with ODBC driver
    3. Performance trends exporter
    4. Forwarding SNMP traps & syslog messages to another system
    5. NetCrunch SNMP MIB that allows passing alerts to another NMS system
  • Integration Actions

    Each integration requires defining its profile, where usually you need to add an API key/token for the external system.

    Notification Services

    This simple notification can send a proper notification to the external system.

    Supported systems:

    • Amazon SNS Message
    • Campfire
    • HipChat
    • IFTTT
    • Microsoft Teams Message
    • MQTT
    • Pushover
    • Ryver
    • Slack
    • Twitter

    SMS Gateways

    • Clickatell
    • MessageBird
    • SMSEagle

    Two-way integrations

    Because these systems send data to NetCrunch, you have to create an API key for the integration to use it to send a message back to NetCrunch. The URL to send data into NetCrunch will look as follows

        http://<nc-server-address>/api/rest/1/integration/<api-key>
    

    NetCrunch can accept messages from:

    • ConnectWise
    • Jira
    • JitBit
    • LiveAgent
    • OpsGenie
    • PagerDuty
  • Trend Exporter

    The export feature takes all the hassle of writing a code to access data API.

    @Trend Exporter

    The exporter can get trend data from NetCrunch Server and push it to designated SQL database. It can help you create a custom report or custom data analysis.

    Trend Export Schedule

    You can schedule trends export to be performed periodically. In order to set it, go to Tools > Options > General and enableAdvanced Options. Then you will be able to enable trend export and configure the schedule.

    Exporting Data on Demand

    You can also export data on demand for a quick analysis

    • Performance Views
    • Performance Trend Viewer

    In both cases, you have to use right click menu and select Trend Export

  • SNMP Trap & Syslog Message Forwarding

    @SNMP Trap Forwarding

    NetCrunch allows you to forward all received traps and syslog messages to another monitoring program. It significantly reduces trap configuration hassle as you need to configure sending traps only to NetCrunch.

    The program also allows you to forward SNMPv3 notifications, but it requires a profile to be set first.

    You can enable this option in the program Tools > Options.

  • Access Event database with ODBC Driver

    NetCrunch offers ODBC driver to access SQL event database. Since NetCrunch works as the system process, you need to create the system DSN to access the database.

  • Exporting NetCrunch MIB

    @NetCrunch SNMP MIB

    NetCrunch sends SNMP trap as the response for an alert. In such case, you might need MIB modules to let other NMS understand all alert parameters.

    This function is available from the top menu Atlas > Export NetCrunch SNMP MIB.

    You have to export the MIB after adding any new alert definitions to NetCrunch.

Upstreaming NetCrunch data (BETA)

It is possible to upstream live NetCrunch data to big data (Cassandra, Splunk) or cloud databases. The project is currently in the research and development phase.

Let us know if you are interested in beta testing.

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