NetCrunch Knowledge Base

How-tos, troubleshooting and answers about NetCrunch.

Customizing of alert notifications messages (e-mails,text message) (6.x)

When events are generated in NetCrunch, it automatically sends me an email. Is it possible to modify message that I receive? I would like to add additional information into subject and body of the email.

Applies to 6.x

NetCrunch 6.x provides tool to modify message format that is used in notification actions like: email or sms.

In order to change subject, body or both, click Tools->Alerting & Reporting->Alerting Message Formats. Doubleclick on any format and add the information you want. You can use 'Insert Event Parameters' button to add new parameters.

Once it is done, you need to select appropriate message format while defining an action (email or sms).

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Maps → Alerts → Automation → Intelligence