device

Adding a new SNMP device to NetCrunch device Database? (ver 6.x)

How do I add a new SNMP device to NetCrunch's device Database?

SNMP device database

Getting Multiple Alerts

I've set up monitoring dependencies for all devices on each remote network to be dependent upon that site's router per the documentation instructions. So, if the site router goes down, then all devices behind it that are configured to be dependent upon that router will have the monitoring suspended and no alerts will be sent out for each of the dependent devices. However, I'm still getting multiple alerts for devices when a site router goes down. Any suggestions as to why this is happening or how to fix it?

alert alerting multiple

Physical map shows incomplete information: missing devices or port number.

I have noticed that in the "Physical Segment" view, I have a switch that has 6 nodes connected. When I double click and go to the "interfaces" tab, it indicates there are 11 active ports on the switch. It does not show the eleven that it should. It also does not always display the port number that the node is connected to. It looks like it possibly could be covered up by node icon. There is a "dumb" switch connected to that the port. How do I edit my physical segments map to show correct information?

map port device

Physical map shows incomplete information: missing devices or port number. (6.x-8.x)

I have noticed that in the "Physical Segment" view, I have a switch that has 6 nodes connected. When I double click and go to the "interfaces" tab, it indicates there are 11 active ports on the switch. It does not show the eleven that it should. It also does not always display the port number that the node is connected to. It looks like it possibly could be covered up by node icon. There is a "dumb" switch connected to that the port. How do I edit my physical segments map to show correct information?

map port device